We know that misdelivered and lost packages can be super frustrating, but don’t worry—we’re here to assist you! If you run into this issue, the first step is to contact the carrier (usually UPS or USPS) for the latest information about your package. Be sure to have your tracking number handy; it’ll help them with the investigation!
If the carrier isn’t able to locate your package, they’ll ask you to reach out to us. Keeping us updated on the status of the investigation will help ensure a speedy resolution, and we’re always here to support you!
Carrier Contact Information:
- UPS: Domestic: 1-888-742-5877
- USPS: 1-800-ASK-USPS® (1-800-275-8777)
Just a friendly reminder: it’s important to provide an accurate shipping address when placing your order, as this helps everything go smoothly!
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