Misdelivered and lost packages can surely cause frustration, and the Mielle team is available to assist when this issue arises. Please contact the carrier (typically UPS or USPS) for any information regarding the delivery of your package and have your tracking number available to provide to the carrier to assist with the investigation. If the carrier is unsuccessful in their search for your package, the carrier will request that you contact Mielle. Keeping the Mielle team updated on the status of the investigation with the carrier will ensure expedited resolution.
Carrier Contact Information:
USPS: 1-800-ASK-USPS® (1-800-275-8777)
Please note: It is the customer's responsibility to provide an accurate address when entering their shipping information.